Doggy daycare

We accept dogs of all ages as long as they are fully vaccinated, including a Kennel Cough vaccination. An up-to-date vaccination record must be available for inspection at any time. Dogs must be up to date with flea and worming treatment. No dog will be accepted without first having come for a visit with their owner and then completing a trial visit.

Dogs should not be aggressive towards people, other dogs or cats. Clients will advise Reggie's Place of any previous aggression shown towards people or dogs, and will immediately advise us of any veterinary or behavioural change in their dog that may affect their interaction with people or other dogs or cats.

All dogs (boys and girls) must be neutered unless under 6 months of age. Dogs under 6 months of age displaying sexual behaviour must be neutered. Chemical castration is acceptable.

We will administer any supplied medication according to the instructions provided on the registration form, or separately in writing. Dogs with regulated epilepsy and diabetes are welcome, as are blind and deaf dogs. Clients should send their own food with full instructions.

Reggie's Place provides a safe and secure environment for dogs as far as reasonably possible. Clients accept that there are reasonable risks involved when dogs interact with other dogs or when using equipment.

Clients accept that in the case of an emergency their dog may require veterinary care. Customers therefore authorise Reggie's Place to seek veterinary care as appropriate, accept full liability for the cost of all veterinary care, and will settle any fees directly with the vet involved. Our vets are Cinque Ports Vets Rye.

Customers will provide keys to their property for the collection and drop-off service. Reggie's Place staff are DBS checked and fully insured for key holding. Collection times are between 8–10am, with return home between 4–6pm, which may vary depending on our routes.

Dogs will be exercised, socialised and walked on and off the lead with other dogs in the secure environment of Reggie's Place facilities. Dogs may be split into small groups as required for the welfare of all dogs. All dogs must wear a collar and an up-to-date ID tag.

This service is currently provided Monday to Friday only, but additional days may be added.

Please give us as much notice as possible when booking or cancelling. Cancellations are accepted up to 18.00 the day before a booking; if we are cancelled after 18.00 on the day, a cancellation fee becomes payable.

Invoices are sent by email on a weekly basis, and can be paid by cash on pick-up or delivery, or by bank transfer within 7 days.

Late payment charges apply for all overdue accounts:

• 15–20 days — 10% of the total outstanding balance
• 21–30 days — 15% of the total outstanding balance
• 31+ days — 20% of the total outstanding balance

Additionally, once 31+ days have elapsed no further bookings can be made until the outstanding balance is paid in full. Reggie's Place reserves the right to seek further legal restitution for outstanding invoices, which may include court action and enforcement. The costs of this will be added to, and payable by, the client.

Dog walking

All the terms listed in the daycare section apply to our one-hour play and walkies in our secure field.

General

Reggie's Place provides a safe and secure environment for dogs as far as reasonably possible. Clients accept that there are reasonable risks involved when dogs interact with other dogs or use equipment. This may include, but is not limited to, injury or death to the client's dog, another dog or a person, which may result from dogs biting, fighting, being handled, trained or transported.

Clients will advise Reggie's Place of any relevant veterinary conditions and any problematic behaviours or behavioural changes in their dog.

Dogs that are new to our services may experience a higher level of physical and mental activity than they are used to. This may initially result in tiredness or aching muscles on their return home. We provide our services at home and out in fields and woods, so clients should expect their dog to get dirty and possibly for their coat to get matted.

Dogs must wear a flat collar at all times and have an identification tag.

A registration form must be completed before any services can be provided. Clients must advise Reggie's Place of any relevant changes to their circumstances. Provision of any services to clients implies that they have understood and agreed to these terms and conditions.

Reggie's Place may withdraw services from any customer or dog at any time without prior warning or reason given. These terms and conditions may be subject to change at any time without prior notification.

Reggie's Place will not share client details with any other organisations. However, we do routinely provide information to customers' vets out of professional courtesy; the client should advise us if they object to this.

We may also use photos, videos or references to your pet within our social media and advertising. This will only ever be done in a positive manner. If you wish to withdraw your consent, please contact [email protected].

Privacy and cookie policy

This privacy policy sets out how Reggie's Place uses and protects any information that you give us.

Reggie's Place is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, you can be assured that it will only be used in accordance with this privacy statement. Reggie's Place may change this policy from time to time by updating this page. You should check this page to ensure that you are happy with any changes. This policy is effective from 11 October 2019.

What we collect

We may collect the following information: name and title, contact information including email address, and demographic information such as address and postcode.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: internal record keeping; to improve our products and services; and to periodically send promotional emails about new services, special offers or other information we think you may find interesting, using the email address you have provided.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

Cookies

This website is a simple, static brochure site. It does not set cookies and does not use analytics or advertising trackers. If you follow a link to another website (for example, Google Maps or social media), that site may use its own cookies — please check the privacy statement applicable to the website in question.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us or emailing us at [email protected].

We will not sell, distribute or lease your personal information to third parties unless we are required to by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting, if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under UK data protection law. If you would like a copy of the information held on you, please write to: Reggie's Place, The Corner House, Rye Road, Playden, Rye TN31 7UL.